Okay, so I had surgery last November, 2009. And A Certain Ancient Enormous Health Insurance Corp has spent the last six months toying with me much like Dastardly Malcolm does with the giant Carolina waterbugs, toying with me I tell you, by withholding insurance benefits, by making me send and resend and send yet again forms and receipts and all sorts of crazy whatnot. And then I get a letter in the mail that says that they need me to call them because they never received the forms and receipts and crazy whatnot and if I want the claim paid, I need to send them. I say I did send them. They say I did not. I say I faxed them and have proof. They tell me to kiss their grits. So I resend them. And get another letter.
And then I get on the phone and the Batsh*t Belligerant CSR tells me they've outsourced the Crazy Whatnot collecting to a Third-Party Medical Records Retreival Service but when I call them, they tell me I have to call the hospital and when I call the hospital they tell me I have to call the Certain Ancient Enormous Health Insurance Corp. So I call them, get another Hostile CSR, and the daisy chain of hideousness goes on and on and on for months and months and months.
But as of this past Monday, all is forgiven. Not that they've paid my claim or anything, but because they sent me a book with a letter, saying they understand that I have been through an ordeal, but that I have survived and that I need to take good care of myself and enjoy my life. Because really, free literary pap is so much more important than actually paying the danged cancer claim, isn't it?